Return Policy

Overview

At Pappu Shah Cloth House, we are committed to providing you with the highest quality products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.

Eligibility for Returns:

• Return Window: You may return most new, unopened items within 15 days of delivery for a full refund.

• Condition of Items: Items must be returned in their original condition, unused, with all tags and packaging intact.

• Non-Returnable Items: Certain items, such as customized or personalized products, are not eligible for returns.

Eligibility for Refund:

• A video proof of parcel opening and highlighting the issue is mandatory to request a refund or return.

• Refunds are applicable only if you receive an incorrect item or a defective piece.

• Items must be unused, unwashed, and in the original packaging to be eligible for a refund.

Non-Refundable Items:

• Sale items, custom orders, and perishable goods are non-refundable.

• Items that are returned without proper documentation or beyond the return period are not eligible for a refund.

Steps to Request a Return:

1. Act Quickly: Contact our customer service team immediately upon receiving the incorrect or defective item.

2. Provide Details: Share your order details, a clear description of the issue, and the video proof of parcel opening.

3. Follow Guidance: Our team will guide you through the return process to ensure a swift and smooth resolution.

Processing Returns and Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return or refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchange Policy:

• If you wish to exchange an item, please contact our customer service team for guidance.

• Exchanges are subject to product availability.

Shipping Costs:

• Shipping costs for returning an item are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Lost Parcels:

• If your parcel is lost or damaged during transit, please contact us immediately for assistance.

• We will work with the shipping provider to resolve the issue and ensure you receive your order.

Contact Information: For any inquiries regarding our return policy, please reach out to us at M: 9041201868. Our dedicated customer service team is here to assist you.

Thank you for choosing Pappu Shah Cloth House. Your understanding and cooperation are highly appreciated.

Sincerely, Customer Service Team Pappu Shah Cloth House